Issue#1: Term# not connecting to the network and showing inactive. Issue#2: Can't see the node in file utilities to connect via VNC.
Steps taken to troubleshoot...
1) Check network cables. If cables are secure it helps sometimes to disconnect and then re-connect to ensure the are seated properly.
2) Go to Managers Procedures> WorkStation> Select Term# (That needs to be reconnected) >set inactive, then re-activate.
(If no change then next...)
3) reboot WS.
(With MICROS systems some changes take some time. Give about 5 minutes after system is totally back up and are able to log in; then if no change go to next...)
4) power cycle POS switch. Sometimes this will fix issue completely, and others it will allow the device to be seen on network but still not active on Micros network.
(i.e. in Managers Procedures>Workstations there are 2 Active/Inactive indicators for each Terminal. One is for the LAN connectivity and the other is with the MICROS system. Also under
File utilities>Node selection can now see missing Node#, and in Manager Procedures> WorkStations terminal shows "Network is Active", but no change in the Terminal connection to the MICROS.)
5) Check VNC to see if you can login to station having the issue.
(If no change then next...)
6) Go to "File Utilities" on the top right there is a drop down box for accessing the nodes in the system. Select the node you are needing to access>CF file
(sometimes it is under a different folder)>and executed the CEVncSvr.exe file.
7) If when trying to go to Node# you get error, "Can't obtain listing from [node3,MICROSe7].Errorcode:'FRC_COMM_ERROR'
(Go to next...)
8) Go to the terminal>login> Manager Procedures>set station Inactive> then back to Active.
(If no change then next...)
9) reboot Terminal again
10) Go back to MP, WS, select Term#>set inactive> set it back Active.
(At this point Station should at least be Active on both settings in MP and also seen as such on other stations.)
11) If when the trouble station finally gets to complete active on LAN and MICROS, but shows all other stations as in active inactive... Go to each station in MP, select the station you are
remoted into and set as Inactive and then back on again.
(You should see in the original trouble station the other stations going active as this is completed for each one.)
12) check that all stations have the same open and closed checks. If there is a discrepancy need to
13) From the station that was causing the issue go to MP>WS>select a Terminal that was not an issue and has the correct Check listing> Select the retrieve or update checks function.