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Attach cards not working
1) error stating "Unknown payment location credit card processor type: 12" 2) happens to sites where Processor has been cleared. 3) Most common cause are when a site is moved from processor to another for feature requirements (ex. TYSYS to TransIT) ...
Work Station Frozen on Payment Screen
Symptoms: Cashier was taking payment and (typically) after entering a cash payment screen goes gray and will not respond to user ISSUE: Most likely the user tap/touched some part of screen away from were the "Change Due" screen pops up. This causes ...
Internet down. Meraki not taking over network. For SpotOn systems
ISSUE: site lost network connection and Meraki failover is not taking over to provide service. Troubleshooting: #1 Solution- remove network feed from port one. If site modem is still sending enough signal to the Meraki even if it creates a system ...
QSR Site Did Not Poll- Create XLM file for re-polling
FOR INITIAL SETUP ONLY: 1) Make sure you update the settings in create 2) Secondary Datafeed 3) Restaurant Magic 4) Interval =0 5) Backfill=0 6) Days to Save 30 CREATING THE XLM: A) Create a file call manualupload, open with notepad and place the ...
SpotOn- Tip Adjustment Error
Having Failed Tip Adjustments for delivery tickets. Error: status=0, code=000100, message=DECLINE, hostMessage=Modify Transaction Not Allowed 1) SpotOn states that this error indicates the batch has already been run. 2) customer should email the ...