Attach cards not working

Attach cards not working

1) error stating "Unknown payment location credit card processor type: 12"
2) happens to sites where Processor has been cleared. 
3) Most common cause are when a site is moved from processor to another for feature requirements (ex. TYSYS to TransIT)
4) one of the bugs is the update overnight will clear the "Processor" info under "Payments>Credit EMV>Edit Specific Location>Processor"
5) This requires SpotOn to change the setup
6) If password shows incorrect for Dealer Support they have to email "File Build Dept" to have it reset and files updated.
7) Typically can take about 20 minutes (depends on current case load) from the point of Dealer Support sending email before site will be able to use the attach credit card feature.
8) Confirm with site that feature is working by having them run a test. 

    • Related Articles

    • WS3 cc lane closed; UTG service won't stop in Services

      Issue: credit card pinpad screen showing "Lane Closed" Solutions: Credit card is not communicating with the Focus software. Start with the normal UTG reset process. 1) open up Windows services (click on search and type services) 2) click on any ...

    • SpotOn- Tip Adjustment Error

      Having Failed Tip Adjustments for delivery tickets. Error: status=0, code=000100, message=DECLINE, hostMessage=Modify Transaction Not Allowed 1) SpotOn states that this error indicates the batch has already been run. 2) customer should email the ...

    • Work Station Frozen on Payment Screen

      Symptoms: Cashier was taking payment and (typically) after entering a cash payment screen goes gray and will not respond to user ISSUE:  Most likely the user tap/touched some part of screen away from were the "Change Due" screen pops up. This causes ...

    • Switching Location ISP- Focus

      1- It may help to have site contact to send pics so that you can verify connections and clarify steps for the switch over to new device. 2- If available having contact label the cables with a sharpie often helps particularly where multiple cables ...

    • TIP Adjustment for SpotOn Handhelds

      To turn on tip adjustment options for handheld. a) Payment Methods make sure payment type is "Tippable" is on for each order type and add the suggested tip percentages also for each order type. b) Order Types make sure "Allow Tips on Order Type" and ...