Focus POS Sale Transaction Functions
Setup Generic text Printer in Windows
This step is primarily used for SpotOn systems, but can apply else where when a Generic print to text is needed. 1) open up "Printers and Devices" in Windows 10. 2) Remove all unnecessary printers and devices in the bottom that indicate a printer. 3) ...
Switching Location ISP- Focus
1- It may help to have site contact to send pics so that you can verify connections and clarify steps for the switch over to new device. 2- If available having contact label the cables with a sharpie often helps particularly where multiple cables ...
Handheld not completing transactions. Need a TSYS app reprovision
ISSUE: getting "Transaction error: DUP TRANSACTION (100011)" Solution: 1) Attempt closing software and reopening. if no change. 2) Device reboot. if no change. 3) Call SpotOn to have them remove TSYS app and reloaded it. 4) While waiting for them to ...
Station Freezes when employee clocks out
ISSUE: Station freezes after employee clock out 1) Go to Setup in Focus and check the Job unique number. Then test if there is an issue with that job # i.e. 10020 by creating another user with the same job #. do a check out and see if issue repeats. ...
Micros Station not connected to network
Issue#1: Term# not connecting to the network and showing inactive. Issue#2: Can't see the node in file utilities to connect via VNC. Steps taken to troubleshoot... 1) Check network cables. If cables are secure it helps sometimes to disconnect and ...
MICROS error "USER LOCKED - CALL CSR"
1) error when running cc "User Locked- Call CSR" 2) multipass system may need to be reset. Before calling for reset attempt the following... 3) Get access and login to online web portal [https://merchantcenter.transit-pass.com]. 4) Create new ...
QSR Site Did Not Poll- Create XLM file for re-polling
FOR INITIAL SETUP ONLY: 1) Make sure you update the settings in create 2) Secondary Datafeed 3) Restaurant Magic 4) Interval =0 5) Backfill=0 6) Days to Save 30 CREATING THE XLM: A) Create a file call manualupload, open with notepad and place the ...
Work Station Frozen on Payment Screen
Symptoms: Cashier was taking payment and (typically) after entering a cash payment screen goes gray and will not respond to user ISSUE: Most likely the user tap/touched some part of screen away from were the "Change Due" screen pops up. This causes ...